Request a refund of a credit balance on an account
Learn how to request a refund if an account balance is in credit.
Refund requests can only be processed for accounts that hold a credit balance. See Check Account Balances to confirm if an account holds a credit balance.
Locate the account type below and follow the steps to submit a refund request.
Locate the account type below and follow the steps to submit a refund request.
Purchase Power®/Reserve Account®
❗ IMPORTANT: Depleting the postage account of all funds may affect other mailing operations within your company.
- Open the Refund Request Form.
- Complete all sections within the form.
- Select Continue to submit the request.
- An email will be sent once the request is complete, refunds can typically take 10-15 days to complete.
Note:
- Refunds can take up to 15 business days to process.
- If further information relating to your request is required, the representative assigned to your case will contact you via email.
Lease/Rental
- Go to the signin page.
- If prompted, select a portal, otherwise, you will be directed to your Your Account dashboard.
- Your Account for billing, account management, leases and rentals
- Shipping 360 for the shipping and mailing cloud-based platform
- Select the Support & Cases menu from the top navigation bar and click Create a New Case.
- Select Financial Support>Payment then the account type.
- Select the button I have a credit on my invoice.
- Complete the form and press Submit.
- To ensure we can resolve your query as efficiently as possible, please include all relevant details when submitting the request.
- A Pitney Bowes representative will be assigned to your case and will assist with completing the request.
- Note: Refunds can take up to 15 business days to process.
UPDATED: September 27, 2023